I know a lot of you in the US have been checking out the newly launched Video Marketplace on Xbox Live.  As you're aware, downloads are taking longer than they should.  Larry's been on the case over the last few days (I've been copied on a bunch of email flying around), and he's been following it closely. 

I saw a report when I logged in this afternoon that there's a full team dedicated around the clock to pinpoint bottlenecks, and they're working to optimize the experience in the short- and long-term.  I understand it's gotten quite a bit better today, but there may still be some issues.

If you get an error message, or if you don't receive a download you paid for, call customer support (1-800-4MYXBOX). I'm told the team is prepared to make things right for those affected, including refunding Microsoft Points as quickly as possible.